Terms of Service

This section offers you insight into our policies and procedures and defines how we operate.

By accessing this site or booking our services, you agree to the Terms of Service and are bound by all applicable laws and regulations.

BOOKINGS & PRICING

  • As we are a pre-booked and pre-paid service, payment in full is due at the time of booking. Chauffeurs do not accept cash on collection.
  • Pick-up and drop-off addresses (including any en route stops for keys, groceries, etc) must be provided when requesting a quote and booking.
  • Impromptu stop requests during the transfer are at the chauffeur’s discretion and will incur an additional fee of $20.00 per 15 mins.
  • Once a transfer is booked, a Confirmation email is sent to verify details and requirements. Clients must advise us of any changes ASAP. 
  • Clients flying domestically will arrive at least 1 hr prior to departure time.
  • Clients flying internationally will arrive at least 3 hrs prior to departure time. This is in line with airport policies and expectations.
  • Be sure to correctly enter flight number/s or cruise ship details during quoting and booking to ensure accurate fares and pick-up times are calculated.
  • All SkyDrive Transfers vehicles can be installed with baby capsules and booster seats at no extra cost. Please indicate child seat requirements when booking.

TRANSFERS

  • Passengers must wait at the designated meeting point (as advised on the Confirmation) with their mobile phone turned ON. 
  • For airport collections, ensure you have contacted your chauffeur to advise of your flight landing.
  • All passengers will treat SkyDrive Transfers chauffeurs and vehicles with the utmost respect, behave in a safe, respectful manner and follow all reasonable requests from their chauffeur.
  • Vehicles are cleaned, sanitized and vacuumed after every trip. This ensures the best possible experience for all passengers.
  • Vehicles will not be loaded beyond seating capacity.
  • SkyDrive Transfers is not responsible for articles left in the vehicle/s. Please ensure you take all your belongings with you.

DELAYS

  • SkyDrive Transfers are not responsible for delays outside of our control. When delays occur, every effort is made to minimize impact on passengers.
  • Chauffeurs will wait on flights for up to an hour beyond the scheduled pick-up time. 
  • Clients must advise the office if their flight is running late.
  • For flight delays of an hour or more, SkyDrive Transfers may be required to subcontract to another trusted transfer provider.

FOOD & DRINK

  • No food or drinks are to be opened or consumed inside SkyDrive Transfers vehicles. The bottled water we supply is the only exception.
  • Smoking, alcohol or drug use inside our vehicles is prohibited by law.

TERMINATIONS

  • Chauffeurs may terminate a transfer at any time if they feel under duress or unsafe. Bookings cancelled for this reason are not eligible for refund.
  • We uphold a zero-tolerance policy for harassment, verbal and physical abuse.

TRAVEL INSURANCE

Sometimes things happen on holiday that we can’t plan for, such as cancellations, lost luggage, to natural disasters and pandemics. Passengers are strongly advised to purchase travel insurance before their departure as protection against any loss, damage or cancellation – ask your travel consultant for details.

LUGGAGE LIMITS

Our city cars can accommodate:

  • 1 to 4 passengers = one standard-sized suitcase and one carry-on bag per passenger
  • 5 to 7 passengers = may require a luggage trailer 

LUGGAGE TRAILERS

Luggage trailers are available for large or numerous baggage items that exceed the capacity of the booked vehicle. Please discuss your baggage needs with the office when placing your booking. A trailer may be required for city car bookings with :

  • 5+ passengers
  • Luggage exceeding the limits identified in the Luggage Limits section above, or
  • Large or bulky items such as surfboards, skis, prams, etc

The fee for use of a luggage trailer is $25.00.

ADDITIONAL FEES

  • Transfers between 08.00 PM and 06.00 AM will incur a $100.00 surcharge.
  • Cleaning fees apply for damage or mess left in the vehicle. The client assumes full financial liability for any damage to the vehicle caused by them or any members of their party. Cleaning fees start at $250.00.
  • Usage of a luggage trailer is $25.00 each way. See the Luggage Trailers section above for more details.

CANCELLATIONS

SkyDrive strives to make every experience with us easy, organised and efficient. Therefore, this policy is structured to be as accommodating, fair and flexible as possible. Please familiarise yourself with this cancellation policy before placing a booking.

  • Cancellation 7+ days before the transfer date: Full amount kept as credit* for up to 12 months, or 50% refund.
  • Cancellation 7 to 3 days before the transfer date: Full amount kept as credit* for up to 12 months. No refund is available.
  • Cancellation 3 days or less before the transfer date: No refund or credit is available.

Refunds outside the above timeframes are at the sole discretion of SkyDrive Transfers management. 

Cancellations may be claimed with your travel insurance company. Refer to your travel insurance policy for details.

* = Funds held in credit are valid for twelve months from the transfer date identified on the Confirmation form. Credits not redeemed within twelve months are forfeited, non-refundable and non-transferable.

 


The site and its original content, features, and services are owned by SkyDrive Transfers and are protected by international copyright, trademark, intellectual property, and other proprietary rights laws.

If, for any reason, we believe that our Terms of Service have not been upheld we reserve the right to limit, suspend or terminate access to our services without prior notice or liability.

SkyDrive Transfers reserves the right to revise, change and update these Terms at any time without prior notice or liability.

End of Terms of Service Policy