Terms of Service

Welcome to SkyDrive Transfers! We hope this section offers you insight to our policies and procedures and defines how we operate.

By accessing our site and/or booking our services, you are agreeing to these Terms of Service and are bound by all applicable laws and regulations.


  • As we are a pre-booked and pre-paid service, payment in full is due at the time of booking. Chauffeurs do not accept cash on collection.
  • All pick-up and drop-off points must be advised at the time of booking, including any stops on route. Consideration should be given for key collection and return. Any impromptu stops during transfer will be at the discretion of the chauffeur and will incur a charge of $20.00 per 15 mins.
  • Once a transfer is booked an email is sent that confirms the details and requirements. If circumstances change please advise us so accommodations can be made. Should cancellation be necessary, our Cancellation Policy is below.
  • Clients flying domestic are dropped at their nominated airport at least 1 hr prior to departure time.
  • Clients flying international will arrive 3 hrs prior to departure. This is in line with airport policies and expectations.
  • When booking and/or requesting quotes be sure to correctly enter your flight number or cruise ship details so we can calculate accurate fares and pick-up times.
  • All SkyDrive Transfers vehicles can be installed with baby capsules and booster seats at no extra cost. Please indicate child seat requirements when booking.


  • Transfers between 08.00 PM and 06.00 AM will incur a $100.00 surcharge.
  • A cleaning fee applies for damage or mess left in the vehicle – the client assumes full financial liability for any damage to the vehicle caused during the transfer by them or any members of their party. The cleaning fee starts at $250.00.


  • Passengers must wait at the designated meeting point (as advised on the confirmation) with mobile phone turned ON. For airport collections, ensure you have contacted your chauffeur to advise of your flight landing.
  • All passengers will treat SkyDrive Transfers chauffeurs and vehicles with the utmost respect, behave in a safe, respectful manner and follow all reasonable requests from their chauffeur.
    Our vehicles are cleaned, sanitized and vacuumed after every trip. This ensures the best possible experience for all passengers.
  • Vehicles cannot be loaded beyond seating capacity.
  • SkyDrive Transfers are not responsible for articles left in the vehicle/s. Please ensure you take all your belongings with you when exiting the vehicle.


  • SkyDrive Transfers are not held responsible for delays outside of our control. When delays occur all effort is made to minimize impact on passengers.
  • Chauffeurs will wait on flights for up to an hour beyond the scheduled pick-up time. Clients must advise the office if their flight will be late.
  • If the delay runs over an hour late and the chauffeur must attend the next transfer, we reserve the right to subcontract to a trusted provider to provide a comparable service.


  • No food or drinks are to be opened or consumed inside SkyDrive Transfers vehicles. The bottled water we supply is the only exception.
  • Smoking, alcohol or drug use inside our vehicles is prohibited by law.


  • Chauffeurs may terminate a transfer if they feel under duress. Trips cancelled for this reason are not eligible for refund.
  • We uphold a zero-tolerance policy for harassment, verbal and physical abuse.


Our city cars (eg. Kia Carnival SLi) can accommodate:

  • 1 to 4 passengers = one suitcase and one carry-on bag per passenger
  • 5 to 7 passengers = may require a luggage trailer 


Luggage trailers are available to accommodate large or excessive baggage that exceeds the capacity of the booked vehicle. Please discuss your baggage needs with the office when placing your booking. A trailer may be required for city car bookings with :

  • 5+ passengers
  • Luggage exceeding the limits identified above, or
  • Large or bulky items such as surfboards, skis, prams, etc

The fee for use of a luggage trailer is $25.00.


We understand that sometimes plans change, which is why we offer options based on how close to the transfer date the booking is cancelled. If plans require changing we will work with you to accommodate.

Please make yourself familiar with this cancellation policy before placing your booking.

  • Cancelling 7 or more days prior to transfer: Refund less a $25.00 processing fee.
  • Cancelling 2 – 7 days prior to transfer: Refund of 50%.
  • Cancelling less than 2 days prior to transfer: No refund available.


Throughout the pandemic we have been very flexible with our clients and are understanding of the troubles COVID-19 is causing.

Should borders close and your flight is cancelled we will refund all but a $25 admin fee. This will be held in credit to be used for the next booking under your name.

If your scheduled flight is cancelled and you secure another flight, you’d let us know and we’d prioritise your booking and shuffle vehicles and chauffeurs to accommodate. We will honour your booking whereas many companies will simply cancel it.



The site and its original content, features, and services are owned by SkyDrive Transfers and are protected by international copyright, trademark, intellectual property, and other proprietary rights laws.

If for any reason we believe that our Terms of Service have not been upheld we reserve the right to limit, suspend or terminate access to our services without prior notice or liability.

SkyDrive Transfers reserves the right to change and update these Terms at any time without prior notice or liability.

End of Terms of Service